1. Purpose of This Policy
Hoggl is a community marketplace built on trust. This policy exists to protect buyers, sellers, and the integrity of the platform. By using Hoggl, you agree to follow these rules at all times.
Breaches of this policy may result in the removal of listings, suspension of your account, or a permanent ban from the platform. In serious cases, we may report matters to the relevant authorities.
2. Who Can Use Hoggl
Hoggl is open to UK residents aged 18 and over. You must use your own identity when creating an account. Creating multiple accounts, impersonating another person, or using a false identity is not permitted.
Hoggl is a marketplace for children's items only. It is not a general second-hand marketplace. If you are unsure whether an item is appropriate, please contact us before listing.
3. What You May Sell
You may list items that are:
- Children's clothing, footwear, and accessories
- Toys, games, and educational materials
- Baby and nursery equipment
- Children's books and media
- Sports and outdoor equipment for children
- Other items genuinely intended for children's use
All items must be your own property and must be legal to sell in the United Kingdom.
4. Prohibited Items
The following items must not be listed on Hoggl under any circumstances:
Safety and legal
- Items subject to a product safety recall — you can check current recalls at gov.uk/product-safety-database
- Items that do not meet UK safety standards for children's products
- Car seats that have been involved in a road accident
- Cot mattresses that have been used by another child
- Helmets that have sustained an impact
- Counterfeit, replica, or otherwise inauthentic goods
- Any item that is illegal to sell under UK law
Inappropriate content
- Items containing violent, sexual, or otherwise inappropriate content for children
- Adult items of any kind
- Items not intended for children's use
Other prohibited items
- Food, consumables, or medications of any kind
- Digital goods, gift cards, or vouchers
- Services of any kind
- Items listed on behalf of a third party without their explicit consent
Hoggl reserves the right to remove any listing we consider inappropriate, regardless of whether it falls into one of the above categories.
5. Listing Standards
All listings must meet the following standards:
- Photographs must be of the actual item being sold — stock images are not permitted
- Descriptions must be accurate and must disclose any defects, damage, or significant wear
- Prices must be stated clearly in pounds sterling
- You must not artificially inflate prices to manipulate fees or buyer protection
- Listings must not contain contact details, external links, or attempts to direct buyers off the platform
6. Prohibited Conduct
The following conduct is strictly prohibited on Hoggl:
Transactions
- Completing or attempting to complete transactions outside of the Hoggl platform to avoid fees or buyer protection
- Offering or accepting payment by any method other than through the Hoggl checkout
- Artificially inflating transaction values
Communication
- Harassing, threatening, intimidating, or abusing other users in any way
- Using offensive, discriminatory, or inappropriate language
- Sharing personal contact details in messages in order to conduct transactions off-platform
- Sending unsolicited messages or spam
Integrity
- Providing false or misleading information in listings, messages, or account details
- Manipulating or attempting to manipulate reviews or feedback
- Creating fake transactions to generate positive feedback
- Reporting other users falsely or maliciously
Technical
- Using automated tools, bots, or scripts to access or scrape the platform
- Attempting to gain unauthorised access to any part of the platform or another user's account
- Introducing malware, viruses, or other harmful code
7. Child Safety
The safety of children is our highest priority. Any content, communication, or behaviour that could put a child at risk is strictly prohibited and will be reported to the relevant authorities without notice.
This includes but is not limited to any attempt to use the platform to contact, locate, or obtain information about a child.
8. Reporting Concerns
If you encounter a listing, message, or user that you believe is in breach of this policy, please report it to us immediately at info@the4thprinciple.com.
We take all reports seriously and will investigate promptly. We will not share your identity with the person you have reported.
9. Enforcement
Where we determine that this policy has been breached, we may take any of the following actions depending on the severity of the breach:
- Remove the offending listing
- Issue a warning to the user
- Temporarily suspend the user's account
- Permanently ban the user from the platform
- Withhold or reverse payments where fraud is suspected
- Report the matter to the police or other relevant authorities
Our decisions on enforcement are final. If you believe an enforcement action has been taken against you in error, you may appeal by contacting us at info@the4thprinciple.com within 14 days.
10. Changes to This Policy
We may update this policy from time to time. We will notify you of any significant changes via the app. The date at the top of this page will always reflect when the policy was last updated.
11. Contact Us
If you have any questions about this policy, please contact:
The 4th Principle Ltd
Email: info@the4thprinciple.com